Effective Date: Feb 26, 2026
Last Updated: Feb 26, 2026
CHATWELL CORP. (“ChatWell,” “we,” “us,” or “our”) operates the ChatWell mobile application, website, and related services (collectively, the “Service”).
We believe collaboration software should be built with care for both usability and privacy. This Privacy Policy explains how ChatWell collects, uses, stores, and protects information when you use the Service.
By using ChatWell, you agree to the practices described in this Privacy Policy.
1. Scope
This Privacy Policy applies to information collected through:
- The ChatWell mobile application
- The ChatWell website
- Related communication and collaboration services
- Customer support interactions
The Service is intended for professional, organizational, and collaborative use.
2. Information We Collect
We collect information reasonably necessary to operate, maintain, improve, and protect the Service.
a. Account Information
This may include:
- Name
- Email address
- Organization or workspace name
- Profile photo (optional)
- Authentication credentials
b. Communication and Collaboration Information
Depending on how the Service is used, this may include:
- Messages and conversations
- Files and attachments
- Tasks and project information
- Comments and activity records
- Metadata such as timestamps and participants
c. Device and Technical Information
This may include:
- Device type and operating system
- IP address
- App version
- Crash reports and diagnostics
- Usage and interaction data
d. Location Information
Certain features may use location-related information where enabled by users or organizations.
Location access can typically be controlled through device settings.
3. How We Use Information
We use information to:
- Provide and operate the Service
- Support communication and collaboration features
- Manage authentication and account access
- Improve reliability, functionality, and performance
- Provide customer support
- Prevent fraud, abuse, or unauthorized access
- Comply with legal obligations
4. Organizational Accounts
If you access ChatWell through an organization, workspace administrators may be able to:
- Manage your access
- View workspace-related information
- Control organizational data and settings
Your use of ChatWell may also be subject to your organization’s internal policies.
5. Sharing of Information
We may share information:
- With service providers that help operate the Service
- With infrastructure and hosting providers
- When required by law
- To protect rights, security, or safety
- In connection with a merger, acquisition, or business transaction
Some parts of the Service may rely on trusted third-party providers and infrastructure services. While those providers operate under their own terms and policies, we carefully evaluate providers that support the operation of ChatWell.
6. Data Storage and International Transfers
Information may be stored or processed in jurisdictions outside your province, state, or country.
Where applicable, we use reasonable contractual, technical, and organizational safeguards intended to help protect personal information.
7. Security
We take a careful, security-conscious approach to protecting user information and platform integrity.
ChatWell is designed with modern security practices in mind, including secure authentication methods, encrypted communications where appropriate, access controls, and infrastructure protections intended to help safeguard organizational data.
We continuously evaluate and improve our security practices as the platform evolves.
However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide the Service
- Support operational and organizational records
- Comply with legal obligations
- Resolve disputes and enforce agreements
Information may be deleted, anonymized, or aggregated when no longer needed.
9. Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of certain information
- Withdraw consent where applicable
Requests may be submitted using the contact information below.
10. Cookies and Similar Technologies
Our website and services may use cookies or similar technologies to:
- Maintain sessions
- Store preferences
- Improve functionality and performance
- Analyze usage trends
You may manage cookies through your browser settings.
11. Third-Party Services
ChatWell may integrate with third-party tools or services.
Those third parties operate under their own terms and privacy policies. We encourage users to review the policies of external services they choose to connect with ChatWell.
12. Children’s Privacy
The Service is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the Service, legal requirements, or operational practices.
Updated versions will be posted with a revised “Last Updated” date.
Continued use of the Service after changes become effective constitutes acceptance of the updated policy.
14. Contact Information
For questions about this Privacy Policy or our privacy practices, contact:
CHATWELL CORP.
Calgary, Alberta, Canada
Email: team@chatwell.ca